Privacy Policy (UK GDPR)

Last updated: 20/03/2006

Shutters by Balaz (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Shutters by Balaz
Balaz Enterprise Global Ltd
Email: balazenterpriseglobal@gmail.com
Phone: 07715 409 822

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following information:

• Name
• Email address
• Phone number
• Property address
• Details about your enquiry or order
• Payment information (processed securely via bank transfer or payment provider)
• Website usage data (via cookies and analytics)

3. How We Collect Your Data

We collect data when you:

• Submit an enquiry form
• Contact us by phone or email
• Request a quotation
• Place an order
• Subscribe to updates 
• Browse our website (via cookies)

4. How We Use Your Information

We use your data to:

• Respond to enquiries
• Provide quotations
• Process orders
• Arrange measurements and installation
• Provide customer support
• Improve our services
• Comply with legal obligations

We only use your data where we have a lawful basis to do so.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract – to provide requested services
• Legitimate interests – to respond to enquiries and improve services
• Legal obligation – for tax and accounting purposes
• Consent – for marketing communications (if applicable)

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

Your data is stored securely and retained only for as long as necessary for business and legal purposes.

7. Sharing Your Data

We do not sell your personal data.

We may share information with:

• Manufacturers (for order fulfilment)
• Installation teams
• Accountants
• Payment providers
• Legal or regulatory authorities where required

All third parties are required to respect the security of your data.

8. Data Retention

We retain customer records for up to 6 years for accounting and legal purposes, in line with UK regulations.

9. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to processing
• Request restriction of processing
• Request data portability
• Withdraw consent (where applicable)

To exercise your rights, please contact us at:
info@shuttersbybalaz.co.uk

10. Cookies

Our website may use cookies and analytics tools to improve user experience.

You can manage cookie preferences through your browser settings.


11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
https://ico.org.uk

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.